Scam warning
Fake Utility Shut-Off
A caller pretends to be your electric, gas or water company. They say you're behind on your bill and they'll cut your service within the hour unless you pay right now.
Also called: Power company scam, Electric bill scam, Utility imposter
The one thing to remember
Utility companies send written notices before shutting anything off. Hang up and call the number on your bill.
How it happens
- You get a call saying your bill is past due.
- They say a crew is on the way to cut your power.
- They want payment right now, with gift cards, a payment app or Bitcoin.
- Some scammers show up at the door in fake uniforms.
Warning signs
- A shut-off threat with no letter in the mail first.
- Demands to pay within the hour.
- Payment by gift card, Zelle, Cash App or Bitcoin.
- Workers who show up without ID and want to come inside.
What to do
- Hang up. Call the customer service number printed on your bill.
- Don't let anyone into your home without checking with the company first.
Last checked: October 31, 2026