Scam warning
Fake Amazon Charge or Refund
You get a call, text or email that looks like it's from Amazon. It says you were charged for something you didn't buy, or that you are owed a refund. It is a trick to get your money or your account.
Also called: Amazon refund scam, Amazon double charge scam, Fake order scam
The one thing to remember
Check your orders by opening the Amazon app or website yourself. Never use a link or phone number from the message.
How it happens
- You get a message about a big purchase, like an iPhone or a gift card, that you didn't make.
- It gives you a phone number or link to “cancel” the order or get a refund.
- The fake “Amazon agent” asks for your login, card number, or to connect to your computer.
- They may say they refunded you too much by mistake, and ask you to send the difference back with gift cards.
Warning signs
- A message about a purchase you don't remember.
- A phone number to call about the order. Amazon doesn't work that way.
- Being asked for your password, card details or a code.
- Being rushed to act fast before the charge “goes through”.
- Being asked to install an app so they can “help” with your computer.
What to do
- Don't call the number or click the link.
- Open the Amazon app or type amazon.com yourself, and look at Your Orders. If it isn't there, it didn't happen.
- If you shared your password, change it right away.
What it looks like
Real examples of this scam. Yours may look a little different.
Last checked: October 31, 2026